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var(--line);border-radius:var(--radius);background:#fff;padding:12px}.chat-record-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;flex-wrap:wrap}.chat-record-meta{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.chat-customer{font-size:14px;font-weight:850}.chat-id,.chat-time{color:var(--muted);font-size:12px;font-weight:700}.chat-record-badges{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.chat-badge{display:inline-flex;align-items:center;border:1px solid var(--line);border-radius:999px;padding:3px 8px;font-size:12px;font-weight:750;color:var(--muted);background:#f7f9fb}.chat-record-body{display:grid;grid-gap:5px;gap:5px}.chat-next,.chat-signal{margin:0;font-size:13px;font-weight:700;color:var(--muted)}.chat-next b,.chat-signal b{color:var(--ink);font-weight:850}.detail-button{align-self:start;width:max-content;border:1px solid var(--line);color:var(--muted);font-size:12px;font-weight:750;padding:5px 10px;cursor:pointer}.chat-transcript,.detail-button{border-radius:var(--radius);background:#f7f9fb}.chat-transcript{gap:10px;max-height:360px;overflow:auto;padding:10px 12px;border:1px solid var(--line)}.chat-message,.chat-transcript{display:flex;flex-direction:column}.chat-message{max-width:min(78%,620px);gap:5px}.chat-message.customer{align-self:flex-start}.chat-message.staff{align-self:flex-end;text-align:right}.chat-message.system{align-self:center;max-width:92%;text-align:center}.chat-message-meta{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:11px;font-weight:800}.chat-message.staff .chat-message-meta{justify-content:flex-end}.chat-message.system .chat-message-meta{justify-content:center}.chat-message-meta em,.chat-message-meta i{font-style:normal;color:var(--soft);font-weight:750}.chat-message p{margin:0;white-space:pre-wrap;word-break:break-word;font-size:13px;font-weight:750;line-height:1.55;color:var(--ink);border:1px solid 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8px;cursor:pointer}.page-button.active{background:var(--teal);border-color:var(--teal);color:#fff}.page-button:disabled{opacity:.4;cursor:default}.feedback-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:12px;color:var(--muted);font-weight:700}.feedback-foot strong{color:var(--ink);font-size:13px;font-weight:850}.calc-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:10px;gap:10px}.calc-card{border:1px solid var(--line);border-radius:var(--radius);background:#fbfcfd;padding:12px;display:grid;grid-gap:4px;gap:4px}.calc-card span{color:var(--muted);font-size:12px;font-weight:750}.calc-card strong{font-size:20px;font-weight:900}.calc-card em{color:var(--muted);font-size:11px;font-style:normal;font-weight:700;line-height:1.35}.analysis-list{display:grid;grid-gap:8px;gap:8px}.analysis-item{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:13px}.analysis-item span{color:var(--muted);font-weight:700}.analysis-item b{font-weight:850}.target-cell{display:grid;grid-gap:2px;gap:2px;line-height:1.2}.target-cell b{color:var(--ink);font-size:13px;font-weight:900}.target-cell em{color:var(--muted);font-size:11px;font-style:normal;font-weight:700}@media (max-width:900px){.calc-strip,.customer-tier-grid,.wow-card-grid{grid-template-columns:repeat(2,1fr)}}